Your cleaning questions, answered.

We charge a fixed price per job. Your quote reflects the size and condition of the property, the service you choose and any agreed extras. We confirm the price before the clean, so you know what you are booking.

The online form sends a request. We check availability and agree the scope, price and appointment details with you before confirming your booking.

We send payment instructions with your booking details. A 50% deposit is required to secure an appointment unless different terms have been agreed in writing. Your confirmation will explain when the balance is due. You do not pay to submit an enquiry. See our payment terms.

Yes. Let us know whether you would like a weekly or fortnightly visit, along with your preferred day and time. We will agree a recurring schedule with you, subject to availability. Please tell us in advance if a visit needs to change.

We accept booking requests for addresses within Greater London. Enter your full postcode in the booking form so we can check the location before confirming availability.

You can be at home or arrange access with us in advance. If you will be out, agree how the cleaner will enter and how the property should be secured afterwards. You are welcome to stay for your first visit if you prefer.

We aim to keep the same cleaner for regular visits so they can get to know your home and preferences. This depends on availability. If illness, holidays or another change affects your visit, we will discuss the arrangements with you.

Tell us your product preferences before booking, including any allergies, sensitivities or surfaces needing special care. We will agree which products can be used and whether you or Limpify will supply them.

For regular cleaning, please discuss access to a vacuum, mop and bucket with us before the visit. If you need us to bring products or equipment, let us know when requesting your quote so any additional cost can be agreed in advance.

Please let us know about pets before the appointment. During the clean, keep them in a safe, secure place away from the areas being cleaned, so they do not disrupt the work or come into contact with cleaning products and equipment.

Yes. Oven interiors, fridge interiors and laundry can be added to regular cleans and deep cleans. Tell us what you need when booking so we can agree the extra work and include it in your quote.

Please give us at least 24 hours’ notice to cancel or move an appointment. With less than 24 hours’ notice, a cancellation fee may apply. Contact us as soon as your plans change, and check our cancellation terms for the applicable charges and deposit conditions.

If something within the agreed cleaning scope has been missed, let us know within 24 hours of the clean. We will arrange a return visit to put it right at no extra charge. This covers the cleaning work agreed for your booking; it does not cover pre-existing damage or additional tasks. See our service concerns and rectification terms.

Please contact Limpify before confirming your booking if you need insurance details or documentation for your property or business. We can discuss the information relevant to the work you are requesting.

We clean offices, salons, nurseries, communal blocks, restaurants, cafés, pubs, warehouses, industrial units, community centres and places of worship. We also work with letting agencies, landlords and property managers. One-off cleans and recurring schedules are available, with the scope agreed for each site. Visit our commercial cleaning page to request a tailored quote.