01
Bookings
Bookings can be made by phone, WhatsApp, email, or through our website.
Appointments are confirmed once you receive confirmation from Limpify Cleaning.
We reserve the right to refuse or cancel bookings where necessary.
02
Access to the Property
The customer must ensure we have access to the property at the agreed time.
If our cleaners are unable to gain access, or if access is delayed by more than 15 minutes, the full booking fee may still be charged.
Any parking costs, congestion charges, or access fees incurred during the appointment may be added to the final invoice unless agreed otherwise.
03
Pricing
Quotes are based on the information provided by the customer.
Final prices may change if:
- The property’s condition differs significantly from the description provided.
- Additional rooms or services are requested.
- The job takes substantially longer than expected due to excessive dirt, clutter, or other unforeseen circumstances.
Any additional charges will be discussed with the customer before continuing where reasonably possible.
04
Payment
A 50% non-refundable deposit is required to confirm all bookings. Your appointment is not secured until the deposit has been received.
The remaining 50% balance is due upon completion of the cleaning service unless otherwise agreed in writing.
If a booking is cancelled with at least 24 hours’ notice, the deposit may be transferred to one rescheduled appointment at Limpify Cleaning’s discretion.
If a booking is cancelled with less than 24 hours’ notice, if the customer fails to provide access to the property, or if the customer does not attend the appointment, the deposit will be forfeited.
Limpify Cleaning reserves the right to cancel any booking where the required deposit has not been paid.
05
Cancellations & Rescheduling
Appointments cancelled with at least 24 hours’ notice will not incur a cancellation charge.
Cancellations made with less than 24 hours’ notice may be charged up to 50% of the booking value.
Same-day cancellations or failure to provide access may be charged up to 100% of the agreed booking price.
06
Cleaning Supplies & Equipment
For regular domestic cleaning, customers are encouraged to provide a vacuum cleaner, mop, and bucket if requested.
If Limpify Cleaning provides cleaning products and equipment, this may incur an additional charge where applicable.
Customers should advise us before the appointment of any allergies or sensitivities to cleaning products.
07
Customer Responsibilities
Customers should:
- Secure valuables, cash, jewellery, and important documents before the appointment.
- Inform us of any fragile or delicate items.
- Ensure pets are secured where necessary.
- Inform us of any hazards within the property.
08
Satisfaction Guarantee
If you are dissatisfied with any aspect of the clean, please notify us within 24 hours.
Where appropriate, we will arrange to return and rectify the areas of concern at no additional labour charge.
Refunds are provided only at our discretion and where a return visit is not appropriate.
09
Damage & Liability
While we take every reasonable care, accidents can occasionally happen.
Any alleged damage must be reported within 24 hours of the appointment and, where possible, supported with photographs.
Limpify Cleaning is not responsible for:
- Pre-existing damage.
- Normal wear and tear.
- Items that are unstable, improperly fitted, or in poor condition.
- Damage resulting from faulty fixtures, fittings, or appliances.
Our liability is limited to the value of the cleaning service provided unless otherwise required by law.
10
Health & Safety
Our cleaners may refuse to complete work where they believe conditions are unsafe.
This includes, but is not limited to:
- Hazardous waste.
- Bodily fluids.
- Pest infestations.
- Aggressive behaviour.
- Dangerous electrical faults.
Additional specialist cleaning charges may apply where appropriate.
11
Regular Cleaning
Regular appointments can be paused or cancelled at any time with at least 7 days’ notice.
Limpify Cleaning cannot guarantee the same cleaner will attend every visit, although we will try to maintain consistency where possible.
12
End of Tenancy & Deep Cleans
End of tenancy and deep cleaning services are estimated based on the information provided before the appointment.
Completion times cannot be guaranteed.
Unless specifically agreed, our service does not guarantee the return of a tenancy deposit, as this remains at the discretion of the landlord, letting agent, or inventory clerk.
13
Force Majeure
We shall not be liable for delays or cancellations caused by circumstances beyond our reasonable control, including severe weather, transport disruption, illness, or emergencies.
14
Privacy
We only collect and use personal information necessary to provide our services and process payments.
Your information will not be sold to third parties.
15
Changes to These Terms
Limpify Cleaning reserves the right to update these Terms & Conditions at any time. The latest version will be available upon request and on our website.
16
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.